– Purpose of Collecting Personal Information
– What kind of information/data do we collect on swanfamilypatterns.com?
– Who does Swan Family Patterns shares your information with?
– How long does Swan Family Patterns store your data?
– How can you access your data storage in Swan Family Patterns to see it modify it or delete it?
- Return/Refund Policy
- License of Use Policy
- Intellectual Property Policy
- Coupons Policy
- Links to other websites
- Residents of the European Union
- Additional Details
- Contact Us
1.1 Purpose of Collecting Personal Information
Our primary purposes in collecting personal information are to process transactions you choose to initiate on our website and to provide you the services you choose to use. We require this information to understand your needs and provide you with a better service. We may use the personal information you share with us to do the following:
– Provide the products and services you have purchased or requested from us;
– Communicate with you about your purchases and requests;
– Provide the customer support you request;
– Personalize your experience on our website;
– If you subscribe to our Newsletter, we may periodically send promotional emails about a new post, products, and special offers or other information which we think you may find interesting using the e-mail address which you have provided.
1.2 What kind of information/data do we collect on swanfamilypatterns.com?
The information we collect depends on how and where you click and enter your information inside www.swanfamilypatterns.com. For example:
When you create an account on our website, we will store your name and email, which will be used to populate the checkout for future orders.
When you purchase on our website, we’ll ask you to provide information including your name, email address, and account information like username and password. We’ll use this information for purposes, such as, to:
– Send you information about your account and order
– Respond to your requests, including refunds and complaints
– Process payments and prevent fraud
– Set up your account for our store
– Improve our store offerings
– Send you marketing messages, if you choose to receive them
When you write a comment anywhere in our site we will collect your name, and email for identifying purposes. After approval of your comment, your profile picture is visible to the public in the context of your comment. If you creating a profile and posting comments, any personal information you share in your profile and any comment you post will be accessible to all users of the website. You assume the risk and any consequences of sharing such information publically.
When you navigate through our website www.swanfamilypatterns.com, Google Analytics will collect your navigation information such as the Country from where you are reading us, what pages you clicked on and where you click-through our site. Swan Family Patterns can’t see this information per individual. We analyze this information as the group of people who visit our site.
To make our website function properly, we place small data files called “cookies” on your device. Most websites do this.
What Are Cookies? A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. It enables the website to remember your actions and preferences (such as login, screen size, and shopping bag contents) over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another.
– To personalize your experience on our website;
– To allow you to shop and complete orders;
– To help us understand the sections of our site that are visited and the actions taken by our site’s visitors;
– To advertise and remarket our products to you on other sites across the internet;
– To track and measure the effectiveness of our marketing efforts;
– To remember your preferences, settings, and login details;
– To display targeted advertising related to your interests;
– To allow you to post content in our discussion forums and on our blog;
– To allow you to share content with social networks.
We also use a Google Analytics service to help us gather information about how you use our website, cookies, IP address, what type for devices you use to read our site, where are you from, range of age, the URL’s of the pages that drove you to our site (such as Bing, Google, Pinterest, Facebook etc.) We analyze this information to come up with improvements and better content and products for you. This information is kept in our GA account. You can read more about how we use Google Analytics below.
Along with our Google Analytics account, we use a plug-in called Google Analytics Dashboard for WP (GADWP) that has access to some of the information that Google Analytics recollects and send it back to our dashboard (See more on how we use this plugin in point 1.3).
1.3 Who does Swan Family Patterns shares your information with?
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
However, to keep the functionality and the innovation of this website we use the following services that need to access to some of your information:
Mail Poet – Customer information such as name, address, and phone number may be saved when orders are processed through our Mail Poet or WooCommerce cart software. This information will be used for internal analytic data processing only and it would never be shared with third parties.
1.4 How long does Swan Family Patterns store your data?
Because we grant you an easy access to all your purchases and files you download from our site via your account, we don’t delete your data unless you explicitly ask for it (see more about how to do this in point 1.5). This allows us to give you access to all your sewing patterns and other purchases information.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time. Website administrators can also see and edit that information.
1.5 How can you access your data storage in Swan Family Patterns to see it modify it or delete it?
Access and Modify your data: All the users that either has an account created from scratch or because they purchase a product can access and modify any of their data such as name, address, phone number, and password by clicking on “My Account” tab in our navigation bar.
Delete your data: You can request that we delete all your data on Swan Family Patterns an email to email@example.com with the subject “I want you to delete my Data”, then we will ask you to confirm this request via email, and once confirmed you in fact sent this request we will delete your data.
Delete your Newsletter subscription: If you want to Unsubscribe from our Newsletter you can go to any of our newsletter emails and click the unsubscribe button at the end of it.
2. Return/Refund Policy
Digital Products, which are purchased as downloadable products, such as sewing patterns and printables are not eligible for return once the file has been downloaded.
Once a product has been purchased and downloaded by you, no right of cancellation or refund exists under the Consumer Protection (Distance Selling) Regulations 2000 due to the electronic nature of our products. Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider. You agree that any payments made by you for any of our products are final and may not be charged back.
Returns of digital products are allowed for 30 days post purchase, if the file has not been downloaded.
In case of broken links or errors in your file, the customer will be required to send a screenshot of the problem trough Swan Family Patterns Contact form to get the new right file.
3. License of Use Policy
Your purchase of one or all of our products constitutes our granting to you of a non-exclusive, non-sublicensable, non-transferable license to download and access that product for the purpose of your own personal use and reference, and print for your own storage, retention, and reference. You shall not copy, re-sell, sublicense, rent out, share or otherwise distribute any of our products, whether modified or not, to any third-party. You agree not to use any of our products in a way which might be detrimental to us or damage our reputation.
In case of wanting to use any of our products with a Commercial Propose the customer must contact Swan Family Patterns at firstname.lastname@example.org
Not one of our Digital Products can be shared, copied or resale under any circumstances.
4. Intellectual Property Policy
The Digital products, whether modified or not and all intellectual property and copyright contained therein, are and shall at all times remain our sole and exclusive property. You agree that under no circumstances, whether the product has been modified or not, shall you have or attempt to claim ownership of any intellectual property rights or copyright in the product.
5. Coupons Policy
Coupons: Coupons are a regular way to reward our customers and can be used by applying a special code to the Checkout Process. Coupons are sent by email with a description of the conditions and times of use for each specific coupon.
6. Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
7. Residents of the European Union
Residents of the European Union (EU) who use our website and provide us with personal information have certain rights under the General Data Protection Regulation (GDPR). EU residents may have some or all of the following rights:
The right to be informed: You have the right to be informed about the personal information we collect from you and how we process it.
The right of access: You have the right to receive confirmation that your personal information is being processed and the ability to access your personal information.
The right to rectification: You have the right to have your personal information corrected if it is inaccurate or incomplete.
The right to be forgotten: You have the right to request the removal or deletion of your personal information if there is no compelling reason for us to continue processing it.
The right to restrict processing: You have a right to restrict further processing of your personal information. (We are permitted to store the data, but not to perform any further processing of it.)
The right to portability: You have the right to request a copy of the personal information you provided to us to use for your own purposes.
The right to object: You have the right to object to us processing your personal information for certain, specified reasons.
Swan Family Patterns is considered the data controller for all personal information provided on this site by EU residents. If you are a resident of the EU and you would like to exercise any of the rights you have under GDPR, you may send your request via email to email@example.com.
8. Additional Details
9. Contacting Us
Please feel free to contact us with any questions regarding this Downloadable Digital Products Terms and Conditions of Sale Policy via email to firstname.lastname@example.org.
Last updated: July 28, 2019