What is your pattern policy?

All the files for personal use only. You are not allowed to reproduce the pattern & instructions in part or in full or in any other form to sell or distribute.
If you would like to recommend these instructions, please pass on the original link at SwanFamilyPatterns.com. Thank you for your understanding.
Usage – Buying this pattern allows you to MAKE and SELL items on a small, handmade scale. Not for mass production.
Please credit SwanFamilyPatterns in your written description.

How can I buy the patterns?

Select the pattern you want to buy and click on the “ADD TO CART” button. Repeat this for every pattern you want to purchase.

When you’re ready to proceed to checkout, click on the shopping CART icon in the upper right corner.
Check the selected items in your shopping cart and click the “PROCEED TO CHECKOUT” button.

Fill in the fields marked with red asterisks. Then at the bottom of the page, click the “PROCEED TO PAYPAL” button.

Log into your PayPal account and click the “PAY NOW” button.

You can also pay by CREDIT CARD through PayPal.
Once You’re Redirected to PayPal:
1. Instead of choosing to pay with your PayPal account, select the option to pay with a debit or credit card.
2. You’ll then be prompted to fill in your billing and credit card information.
3. You’ll need to enter your email address so PayPal can send you a receipt.
4. Click Continue to return to Checkout to review and submit your final order.
NOTE: PayPal places restrictions on how often you can use their Guest Checkout feature.

After payment, you will be returned to the site. You can immediately download the file from your account on the website or from a letter sent to your email after purchase.
Read more about how to DOWNLOAD the file below.

How can I download the PDF file I bought?

First way. You can download the file in your personal account on our website. Go to the “MY ACCOUNT” section in the upper right corner and log in.
Then click “DOWNLOAD” in the left column.

On the downloads page, select the file you want to download and click on the highlighted pattern name under the DOWNLOAD heading.
The file will automatically be downloaded to the DOWNLOADS section on your computer unless you specify a different folder to save the downloaded files.
IMPORTANT – Please download on a desktop or laptop computer and not your phone or tablet. Most mobile devices are not set up to download files.

Second way. You can download your file from the email you received when you placed your order. Locate the email (If you cannot find this email, please read “I can’t seem to find the download notification email” below.) This email is sent from admin@swanfamilypatterns.com.
To download the file, click on the name of the PDF file in the right column (heading “download”). The file will automatically be downloaded to the DOWNLOADS section on your computer (unless you specify a different folder to save the downloaded files).
IMPORTANT – Please download on a desktop or laptop computer and not your phone or tablet. Most mobile devices are not set up to download files.

I can’t seem to find my download notification email.

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, add admin@swanfamilypatterns.com to your address book or safe list. For now, you can still get to your file from within your account.

How do I print the pattern correctly?

Please make sure you are using the latest version of Adobe Reader. Select File → Print. Under Page Sizing and Handling, select ACTUAL SIZE (100%).
Print 1st page only and check size of test square to make sure your size is correct. If yours is different you will need to check your printer options to make sure the pages are not being resized.

I’m having trouble downloading my files.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons or toolbars that you’ve installed and try again. If your computer states that the file has been corrupted, delete the file and try downloading it again. If you still can’t open the file, please contact us through the CONTACTS. CLICK HERE.

 

 

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